Privacy Policy
Effective date: March 8, 2026
This policy explains how SGD Nexus, Inc. ("SGD Nexus", "we", "us", "our") collects, uses, shares, and protects personal information for residential and commercial customers. It also describes choices and rights for individuals. This page is a general, plain-English overview — please see the California Privacy Notice for California-specific rights and options.
1. Scope
This Privacy Policy applies to personal information collected when you use our websites, mobile apps, communications, or when you receive our services (the "Services").
It covers information about:
● Residential customers (consumers)
● Business contacts (commercial customers)
Specific contractual data processing terms may apply for enterprise customers.
2. Information We Collect
We collect information you provide directly and information automatically collected or obtained from third parties, including:
● Account and contact data: name, email, phone, company name, address, account and billing details
● Service details: ticket descriptions, access instructions, property addresses, schedules, notes, attachments
● Usage & device data: IP address, browser type, operating system, pages visited, activity logs
● Payment & billing data: billing address and transaction records (payments handled by third-party providers)
● Third-party data: vendors, partners, integrations, or public sources
Sensitive data:
● We do not intentionally collect sensitive data
If provided (e.g., gate codes), we limit storage and access
3. How We Use Personal Information
We use personal information to:
● Provide and operate services (scheduling, ticketing, vendor coordination, billing)
● Communicate updates, invoices, and support messages
● Authenticate users and prevent fraud
● Improve services and performance
● Send marketing communications (with opt-out option)
● Comply with legal obligations
4. Sharing & Disclosure
We share personal information only as necessary:
● Service providers: payment processors, hosting, analytics, email tools
● Vendors: contractors performing requested services
● Business transfers: mergers or acquisitions
● Legal requirements: compliance with law or legal requests
● With consent: when you authorize sharing
5. Cookies & Tracking
We use cookies and similar technologies to:
● Operate the website
● Analyze usage
● Support marketing
You can manage cookies through your browser settings. Disabling cookies may affect functionality.
6. Your Rights
7. California Residents (CCPA/CPRA)
8. International Users & Data Transfers
We are based in the United States. Your data may be transferred and processed in the U.S. or other countries.
We apply appropriate safeguards such as contractual protections where required.
9. Data Retention
We retain personal data as long as necessary to:
● Provide services
● Meet legal obligations
● Resolve disputes
● Enforce agreements
Retention periods vary depending on the data type.
10. Security
We implement administrative, technical, and physical safeguards to protect your data.
However, no system is completely secure. We will notify affected users if required by law in case of a data breach.
11. Children
Our services are not intended for children under 13.
We do not knowingly collect data from children.
If such data is identified, we will delete it.
12. Third-Party Links & Integrations
Our services may include links to third-party websites or tools.
We are not responsible for their privacy practices. Please review their policies before sharing data.
13. Changes to This Policy
We may update this policy from time to time.
Changes will be posted with a new effective date
Continued use of services means acceptance
14. Contact Us
